Stage One: Small Group Sessions

Help your leadership or management team develop specific relationship, task & change mangaement skills. Training includes the following 90-minute modules. 

Recommended for Leaders

1. Developing Your Leadership Philosophy & Style

• Comparing Leadership Theories & Styles
  

• Using Power, Leverage, Influence & Authority
  

• Developing Your Leadership Philosophy
  

2. Ethics in Action: Credibility, Trust & Reputation

• Examining Ethical Principles, Rules & Actions
  

• Putting Credo & Credit in Credibility
  

• Building Trust & Reputation   
  

3. Improving One-On-One Communication Skills

• Engaging in Focused Employee Interactions
  

• Recognizing Power, Process & People Types  
  

• Results through Power, Process & People Types
  

4. Focusing, Multitasking & Managing Your Time  

• The Truth About Focus vs. Multitasking
  

• Developing Order, Priority, Time & Place Skills
  

• Keeping up with the Speed Revolution
  

5. Navigating Today's Change Curves 

• Understanding Change Curves
  

• Developing Your Change Management Strategy
  

• Promoting & Facilitating Organizational Change
  

6. Managing the Power of Leadership Perceptions

• You Are Always Making & Leaving an Impression
  

• Developing Your Leadership Image
  

• How to Deal with Costly or Harmful Misperceptions
  

7. Leading Meetings & Group Communication

• Planning Your Meeting
  

• Dealing with Control & Consensus Issues
  

• Developing & Presenting Your Information
  

Recommended for Managers

1. Improving One-On-One Communication 

• Engaging in Focused Employee Interactions
  

• Recognizing Power, Process & People Types  
  

• Results through Power, Process & People Types
  

2. Setting Expectations & Practicing Delegation 

• Identifying Basic and Advanced Expectations
  

• Conveying Expectations Through Learning Styles
  

• Practicing Effective Delegation
  

3. Managing to Motivate 

• Reversing the Cycle of Demotivation
  

• Understanding Values
  

• Examining Motivational Issues w/ Four Generations
  

4. Disciplining Employees & Giving Feedback

• Conducting an Evaluation or Feedback Meeting
  

• Giving Correction, Warnings or Reprimands
  

• Techniques for Dealing with Employee Reactions
  

5. Managing a Multi-Generational Workforce 

• Identifying Generations & Their Influences
  

• Recognizing the Wants & Needs of Each Generation
  

• Motivational Challenges with Each Generation
  

6. Managing Conflict 

• Conflict Management Styles
  

• Conflict Management Strategies
  

• Reaching Resolution
  

7. Problem Solving & Decision Making Skills

• Subjective, Objective & Intuitive Problem Solving
  

• Avoiding Decision Making Pitfalls
  

• Applying a Practical Group Process 
  

Stage Two: One on One Coaching

Personal Coach – On-Camera Role Playing Sessions

The Personal Coach program picks up where classroom sessions leave off.  The program requires two one-hour coaching sessions with each individual.  These sessions can also be conducted with groups of managers who are comfortable working with each other in an environment where vulnerability is required and learning is the focus.    

Through on-camera role playing, with an experienced coach, each participant has the opportunity to practice communicating important messages to challenging employees. The employee is played by the coach.  The participant and coach then review the performance, prepare changes and repeat the process.  The Personal Coach program is designed to help participants “see and hear” what they are doing in terms of verbal, vocal and non-verbal performance, and quickly make improvements. The program also serves to point out and reinforce things the management professional is already doing well.

The program includes these steps:

 

A. Group Preparation Assignments  

B. On-Camera Role Playing

C. Performance Review

D. Performance Critique

E. Performance Improvement

F. Follow Up Report

Leadership &

Management